I met Matthew in 2003 when I first decided to produce a web site for me company to complement its mail order / catalogue sales. I interviewed several companies about the job but it was obvious to me that GoodAnswers and particularly Matthew stood out. There were three main reasons why Matthew stood out at the time.
First I knew nothing about web sites – Matthew seemed very knowledgeable.
I felt venerable because of my lack of knowledge – Matthew put me at ease without patronising me.
Matthew came across as honest – never trying to push me into things that his competitors had.
At the time I chose the services of GoodAnswers because I felt comfortable going into something that I little understood – I have never regretted my decision. I have never been let down by GoodAnswers – their reliability has been faultless.
From the onset GoodAnswers have always managed to exceed my expectation – from the initial ‘simple’ design to now, ten plus years on, my web site continues to function perfectly, offer more complex options ie discounts, navigation, etc yet it still remains to the user a ‘simple’ user friendly site. This has be born out with the increasing number of sales and feedback I get from my customers.
I have also used GoodAnswers to optimise my web site for Google, design and organise email promotions / newsletters and prepare / install site promotions, layouts and banners.
I now rely more on GoodAnswers than ever before for the general up-keep of my web site plus solving any problems and making ongoing improvements.
To me GoodAnswers seem to excel in communication, understanding my requirements and giving best advice. This has lead to making my site more functional and easy to use for customers.